At Tensegrity, we understand that unexpected circumstances may prevent you from attending your scheduled appointment. To ensure we can provide the best care to all patients, we have updated the following cancellation policy:
If you need to cancel or reschedule your appointment, please provide at least 12 hours’ notice prior to your appointment time. You can do this by contacting the clinic via email or phone.
We understand that emergencies happen. If you cancel within the 12-hour window due to unforeseen circumstances (e.g. medical emergency), please let us know. Fee waivers may be granted at the clinic’s discretion.
We reserve the right to review your cancellation history. If late cancellations or no-shows become frequent, a 50% deposit of your scheduled fee may be required to secure future bookings.
By booking an appointment with Tensegrity, you acknowledge and agree to this cancellation policy. Thank you for your understanding and cooperation.
Contact Us:
We’ve created our cancellation policy to be fair for both our patients and our team. To make sure it’s in line with Australian Consumer Law, we’ve referred to the following official resources:
These guidelines help us make sure our policy is clear, reasonable, and respectful of your rights. If you’d like to learn more about your rights around refunds or cancellations, feel free to visit the links above.
