{"id":7191,"date":"2025-06-25T11:06:16","date_gmt":"2025-06-25T01:06:16","guid":{"rendered":"https:\/\/tensegrity.com.au\/?page_id=7191"},"modified":"2025-06-25T18:13:23","modified_gmt":"2025-06-25T08:13:23","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/tensegrity.com.au\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7191\" class=\"elementor elementor-7191\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70a0007 e-flex e-con-boxed e-con e-parent\" data-id=\"70a0007\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2677473 e-con-full e-flex e-con e-child\" data-id=\"2677473\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4363fe7 e-con-full e-flex e-con e-child\" data-id=\"4363fe7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60244de elementor-widget elementor-widget-heading\" data-id=\"60244de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellation Policy                              <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8c53f1 e-con-full e-flex e-con e-parent\" data-id=\"d8c53f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b94b7a0 e-con-full e-flex e-con e-child\" data-id=\"b94b7a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb3126f elementor-widget-laptop__width-initial elementor-widget-widescreen__width-initial elementor-widget-mobile_extra__width-initial elementor-widget elementor-widget-image\" data-id=\"eb3126f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"410\" height=\"270\" src=\"https:\/\/tensegrity.com.au\/wp-content\/uploads\/2025\/06\/Cancellation-Policy-5.jpg\" class=\"attachment-2048x2048 size-2048x2048 wp-image-7210\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a4f5e9 e-con-full e-flex e-con e-child\" data-id=\"2a4f5e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb360ba elementor-widget-laptop__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fb360ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>\u00a0<\/h5><h5><b>Cancellation Policy<\/b><\/h5><p><span style=\"font-weight: 400;\">At Tensegrity, we understand that unexpected circumstances may prevent you from attending your scheduled appointment. To ensure we can provide the best care to all patients, we have updated the following cancellation policy:<\/span><\/p><p><strong>\u00a0<\/strong><\/p><h5><b>Notice Period<\/b><\/h5><p><span style=\"font-weight: 400;\">If you need to cancel or reschedule your appointment, please provide <\/span><b>at least 12 hours\u2019 notice prior to your appointment time<\/b><span style=\"font-weight: 400;\">. You can do this by contacting the clinic via email or phone.<\/span><\/p><p><strong>\u00a0<\/strong><\/p><h5><b>Cancellation Fees<\/b><\/h5><ul><li><span style=\"font-weight: 400;\">If you cancel your appointment within 12 hours of the scheduled time, you may incur a cancellation fee.<\/span><\/li><li><span style=\"font-weight: 400;\">This fee will correspond to the type of appointment booked, and the specific fees are listed on our website.<\/span><\/li><li><span style=\"font-weight: 400;\">If you <\/span><b>do not attend your appointment without prior notice<\/b><span style=\"font-weight: 400;\">, you will automatically be charged the <\/span><b>full consultation fee<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ul><p><strong>\u00a0<\/strong><\/p><h5><b>Discretionary Charges<\/b><\/h5><p><span style=\"font-weight: 400;\">We understand that emergencies happen. If you cancel within the 12-hour window due to unforeseen circumstances (e.g. medical emergency), please let us know. Fee waivers may be granted at the clinic&#8217;s discretion.<\/span><\/p><p><strong>\u00a0<\/strong><\/p><h5><b>Repeated Cancellations<\/b><\/h5><p><span style=\"font-weight: 400;\">We reserve the right to review your cancellation history. If late cancellations or no-shows become frequent, a 50% deposit of your scheduled fee may be required to secure future bookings.<\/span><\/p><p><strong>\u00a0<\/strong><\/p><p><strong><span style=\"font-weight: 400;\">By booking an appointment with Tensegrity, you acknowledge and agree to this cancellation policy. Thank you for your understanding and cooperation.<\/span>\u00a0<\/strong><\/p><p><strong>Contact Us:<\/strong><\/p><ul><li>Got questions? Reach out to <strong><a href=\"mailto:admin@tensegrity.com.au\">admin@tensegrity.com.au<\/a><\/strong><\/li><\/ul><div>\u00a0<\/div><div>\u00a0<\/div><h5 data-start=\"92\" data-end=\"324\"><strong>Your Rights and Our Policy<\/strong><\/h5><p data-start=\"92\" data-end=\"324\">We\u2019ve created our cancellation policy to be fair for both our patients and our team. To make sure it\u2019s in line with Australian Consumer Law, we\u2019ve referred to the following official resources:<\/p><ul data-start=\"326\" data-end=\"825\"><li data-start=\"326\" data-end=\"511\"><p data-start=\"328\" data-end=\"511\"><strong><a class=\"\" href=\"https:\/\/www.nsw.gov.au\/legal-and-justice\/consumer-rights-and-protection\/guarantees-contracts-and-warranties\/contracts\/unfair-contract-terms\" rel=\"noopener\" data-start=\"328\" data-end=\"509\">NSW Government \u2013 Unfair Contract Terms<\/a><\/strong><\/p><\/li><li data-start=\"512\" data-end=\"673\"><p data-start=\"514\" data-end=\"673\"><strong><a class=\"\" href=\"https:\/\/www.smallbusiness.nsw.gov.au\/help\/common-questions\/australian-consumer-law-and-small-business\" rel=\"noopener\" data-start=\"514\" data-end=\"671\">NSW Small Business \u2013 Consumer Law and Small Business<\/a><\/strong><\/p><\/li><li data-start=\"674\" data-end=\"825\"><p data-start=\"676\" data-end=\"825\"><strong><a class=\"\" href=\"https:\/\/www.accc.gov.au\/consumers\/problem-with-a-product-or-service-you-bought\/repair-replace-refund-cancel\" target=\"_new\" rel=\"noopener\" data-start=\"676\" data-end=\"825\">ACCC \u2013 Repair, Replace, Refund, Cancel<\/a><\/strong><\/p><\/li><\/ul><p data-start=\"827\" data-end=\"1040\">These guidelines help us make sure our policy is clear, reasonable, and respectful of your rights. If you\u2019d like to learn more about your rights around refunds or cancellations, feel free to visit the links above.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c053df9 e-flex e-con-boxed e-con e-parent\" data-id=\"c053df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation Policy \u00a0 Cancellation Policy At Tensegrity, we understand that unexpected circumstances may prevent you from attending your scheduled appointment. To ensure we can provide the best care to all patients, we have updated the following cancellation policy: \u00a0 Notice Period If you need to cancel or reschedule your appointment, please provide at least 12 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_eb_attr":"","cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-7191","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation Policy - Booking Term | Tensegrity<\/title>\n<meta name=\"description\" content=\"Tensegrity Clinics&#039; appointment policy explains notice periods, cancellation fees, no-show charges, and when fee waivers may apply.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tensegrity.com.au\/cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation Policy - 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